Support As A Service

The support you need for your software or services

Do you have a website or app that needs regular monitoring and updates? Or a legacy application you’d like to keep running smoothly? But don’t have the resources in-house. We’d love to talk.

We provide tailored support services to meet your unique needs, including Tier 1 Customer Support, Tier 2 Technical Support, and Tier 3 Development Support for SaaS companies and tech-enabled businesses.

SUPPORTING YOUR BUSINESS

What is support as a service?

Support as a Service (SaaS) provides businesses with dedicated IT support tailored to their needs, without the overhead of maintaining an in-house team.

Do you have a software platform that needs kept up to date?

Do you have a website or app that needs new content and security updates?

Do you have a legacy platform you need to keep running?

For a monthly fee, our expert support team handles everything from troubleshooting and maintenance to proactive updates and security, ensuring your software runs smoothly.   With flexible, scalable solutions, we help you focus on your business while we take care of your technical challenges.

Our Services

All our support packages are customised to our clients’ needs. We will build a package that fulfils your specific requirements.

Tier 1 Customer Support

We handle general inquiries and offer basic troubleshooting to keep your clients happy.

Tier 2 Technical Support

We will monitor your app, fix any bugs and proactively apply security patches and install any updates when needed.

Tier 3 Development Support

Our team will not only keep your software secure and updated, we will also add features and make improvements to your site.

How it works

STEP 1

Discovery

We will work with your team to understand your needs, both now and in the future and craft a package that fits your requirements.

STEP 2

Knowledge transfer

Our team will review your code and documentation and work with your team so that we understand your project as well as you do.

STEP 3

Team training

We will assign at least two developers to your project, this means there will always be someone with knowledge of your software available.

STEP 4

Customised plan

We will draw up a personalised plan for your site including a backup strategy, a security plan and a schedule for updates.

STEP 5

You can sleep at night

Knowing that someone is watching over your software means you will be able to focus on your business without worrying about your software. You’ll sleep like a baby.

AbOUT US

Why Choose Evolved Support

17+ years

Experience building complex web and mobile applications

Icon representing Information Security Management Certification

ISO 27001 certified

120+

All our teams have senior developers with 10+ yrs experience.

UK Based Support

Experienced support team with backgrounds in infrastructure and telecoms

Next Steps...

Contact us for a free 30 minute discovery call where we can understand your objectives and advise how we can help you achieve them.